Shipping, Returns, Refunds & Contact Info

SHIPPING & HANDLING

Our products are currently shipped to U.S. and Canadian addresses only.

Orders are shipped via Federal Express ground (no signature required) and once shipped, will arrive in approximately 1-5 "business" days.

If you need products shipped to a P.O. box, Alaska, Hawaii or Puerto Rico or if you prefer orders to be shipped with a signature required, please call us at 1-800-447-1919 to place your order.

Consumers who place orders and submit a valid email address that does not block our email correspondence will receive an order confirmation that will include a customer number and our internal invoice number (different than the shopping cart number). When your order is processed and shipped, you will receive another email which includes a Federal Express tracking number. Please use this number to follow the progress of your shipment on fedex.com.

Orders are normally shipped within 5 business days with the exception company holidays or when items are on back order or during peak "sales" times.

You must notify us within 30 days if your shipment has not been received in order for packages to be tracked. Notifications after 30 days cannot be tracked nor replaced.

Shipping & Handling charges (to orders within the continental U.S.) are based on the dollar amount of your order as follow:

$.01 - $30.00 - $5.99
$30.01 - $58.99 - $6.99
$59.00 and UP - FREE

Shipping & Handling charges (to Canadian ) are $20.00. This includes the GST and brokerage fees.

Please double check your full shipping address. Orders with incorrect addresses may be subject to additional state and/or city sales taxes. Orders shipped to incorrect addresses, orders requiring change of address after order is complete or orders redirected by consumer after shipping (such as leaving a note on your door to send the package elsewhere) are subject to a $7.00 redirect fee which may be automatically be charged to your credit card.

SALES TAX

Currently, sales tax is applied only to orders being shipped to Colorado. GST tax is added to Canadian orders. Taxes are applied to the entire order, including Shipping & Handling. Colorado taxes are applied as follow:

Orders shipped to Denver, Colorado
Current Colorado state and Denver city sales taxes apply
Orders shipped to cities in Colorado other than Denver
Current Colorado sales taxes apply

NOTE: States requiring sales taxes on internet sales is subject to change. Orders will reflect the latest requirements.

PREFER TO MAIL OR FAX YOUR ORDER IN

It's simple, just select all items you wish to order on our web site and add each to the shopping cart in the quantities you desire. When your order is complete, follow all instructions, then select Mail In or Fax as your method of payment. Then all you need to do is print the order form and mail or fax it to us at:

Scott's Liquid Gold, Inc.
P.O. Box 39-S
Denver, CO 80239-0019
ATTN: Consumer Relations

FAX: 303-576-6151 - ATTN: Consumer Relations

PREFER TO PHONE YOUR ORDER IN

Just give us a call, we are always happy to place direct orders. Our toll free number is 1-800-447-1919.

RETURNS & REFUNDS

Product must be returned within 30 days of the shipping date. Please follow the instructions on the back side of the packing list in order to receive proper credit on returns. Only unopened, unused product will be eligible for refund or credit. Kits and/or cases must be fully intact with all the original products (unopened and unused) to be eligible for refund or credit. No partial refunds or credits will be issued on kits, boxed items or cases. It is the responsibility of the consumer to pay for shipping charges when returning product.
Original Shipping and Handling charges as well as return shipping costs are non-refundable. Items returned that were charged no shipping or handling fees will be subject to a restocking fee equal to normal shipping and handling charges shown above. Orders that are returned to us due to incorrect shipping information on web orders will be charged both shipping/handling fees and a restocking fee of $5.99.

ORDER REFUSALS

Orders that are refused by the ordering consumer will be charged a $11.98 ($50.00 Canadian) return service and restocking fee.

CONTACT INFORMATION

Written Correspondence:
Scott's Liquid Gold, Inc.
P.O. Box 39-S
4880 Havana St.
Denver, CO 80239-0019
ATTN: Consumer Relations

Consumers call:
1-800-447-1919
When our product specialists are on the phones or away from their desks, you may be asked to leave a return phone number. Calls are normally returned within the hour with the exception of weekends and company holidays or during peak "sale" times.

Director of Consumer Relations Sales, Strategies & Services
Click Here to Send an Email

Media/Press Relations
Click Here to Send an Email

Employment Opportunities
Call 303-576-6049 -or- Fax resume to 303-576-6050

United Kingdom:
Wilsons is the exclusive importer/distributor of Scott's Liquid Gold Wood Cleaner & Preservative and Wood Wipes in the United Kingdom. For questions, problems or a list of stockists in your area, the following is contact information for Wilsons.
7 Grange Way
Colchester
Essex
CO2 8HG
PH: 01206 861122
FAX: 08700 416151
E-MAIL: info@wilsonscolchester.com
WEB: www.wilsonscolchester.com